Once we receive your items, your refund or exchange is usually processed within three business days. Upon receiving your return or exchange we will examine the items to make sure they are in their original condition. Items showing signs of wear or damage cannot be accepted for return or exchange at the original purchase price.

Premium Pearl will refund up to the full cost of the items excluding shipping charges. Refunds will be made using the method of payment used in the original purchase.

*Premium Pearl is not responsible for any items damaged during transit. Items received damaged may be refused or assessed a fee for the damages.

Include our Return/Exchange form: All returns/exchanges must include a completed Return/Exchange Merchandise Form. Please also include a copy of the original invoice.

Pack the pearls securely: Pack the pearls securely inside their jewelry boxes to ensure that they cannot rub against any of the gold because gold can scratch the pearl surface.

Use a shipping box: Ship the items inside a rigid shipping box similar to how you received them. Do not use only a padded shipping envelope because it cannot protect the jewelry boxes and pearls from being damaged during shipping. Items received with crushed or damaged jewelry boxes will be assessed a fee. FedEx, UPS, and USPS have suitable cardboard shipping boxes.

Require a signature upon delivery: All packages should be sent requiring our signature when delivered to ensure that we receive them.

Insure your shipment: For your protection, please insure your return/exchange shipment.

"U.S. Goods Returned. Country of Origin: USA. Customs Code: 9801001012."